Under the Southern Stars - Ticket Updates
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ADELAIDE - 18TH TO 20TH MARCH

IMPORTANT INFORMATION FOR ADELAIDE PATRONS

Please note that all attendees of #UTSS2022 Adelaide on 18, 19 and 20 March will be required to bring a face mask with them. Face masks are required to be worn for your safety particularly in the event where physical distancing is not possible such as at the entry gate, or whilst visiting the bar or merchandise marquee inside the event.

General Admission ticket holders are encouraged to BYO low rise, folding camp chair for their comfort.

CONDITIONS OF ENTRY

You can view our Adelaide conditions of entry HERE

IF YOU COMPLETED THE MARCH TICKET TRANSFER FORM or our TRANSFER ADELAIDE DATES

This information applies to you! We have updated our Guest List to include your details. Please attend our Box Office on event day and provide the friendly staff with your valid photo ID and your original Eventbrite ticket order number.

REISSUED TICKETMASTER TICKETS:

Almost every ticket has been uploaded with Ticketmaster. We sent emails out for some people on January 23rd and then another email to everyone on March 1st with details on how to access your new Adelaide Event tickets, please check your SPAM folder.

Please click this ADELAIDE TICKET ACCESS link for information on how to access your tickets.

IF YOU RECEIVED AN EMAIL SPECIFICALLY ADVISING THAT TICKETMASTER DID NOT ISSUE YOUR TICKET - please do not use the link above.

Instead, please refer to the 'Transfer Adelaide Dates' form or the 'March Ticket Transfer' form below (Under the 'Change My Tickets' heading) where you can enter in the date or venue you should have been receiving tickets for.


NOTE: We sent an email late last year with a Transfer Form for you to select your preferred date for the new March tickets. If you did not complete the form or email us before early February, we allocated Friday 18th tickets for you.

You ARE able to change these tickets. Please see the link below.


CHANGE MY TICKETS:

We can still arrange to transfer your tickets to an alternative date if required. Please complete this TRANSFER ADELAIDE DATES form to arrange that.

If you require a different venue (interstate) Please complete this March Ticket Transfer form instead.

These requests must be submitted prior to 5pm EST, March 10th, 2022

PLEASE ensure that you check back on your chosen event via the Ticket Updates page 2 days before the event, so that you can obtain your ticket access details!


UNABLE TO ACCESS TICKETS:

If you have tried to redeem your tickets through the link provided above and are unable to, please first ensure the following things that may help. (A) Access the link on a desktop browser, not a phone. (B) Log into your Eventbrite account and copy and paste the Order number.

If those things do not help, then please email us at contact@oneworldentertainment.com.au and include the steps you have gone through, and what the issues are. You will need to include your Eventbrite Order Number and the venue you are trying to access.


UNABLE TO ATTEND:

If you are unable to attend this event, there are a couple of options for you.

1) We can transfer your tickets to an alternative venue. Please refer to the "Change My Tickets" information above to arrange that.

2) We can register you to receive tickets of equal value to our next UTSS Event, currently pencilled in for late 2022 / early 2023. Please complete this Register Next Event form to do that: this must be submitted prior to 5pm EST, March 10th

Please note that our refund request window closed at 5pm on December 15th, 2021. We advised our refund policy via emails sent to the addresses associated with ticket purchases, our website, links posted on social media and a reminder email the day prior. Please let us know via the above links if we can assist with ticket transfers or registration for our next event. Thank you.


EVENT UPDATES:

This page is updated regularly with information as it comes to hand so please check back!