Under the Southern Stars - Ticket Updates
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KINGS BEACH - 25TH MARCH

CALOUNDRA VIP TICKET HOLDERS

If you have VIP tickets for our Caloundra event (or VIP Ticketmaster tickets for UTSS Sunshine Coast issued via Sandstone Point Hotel), check your inbox as you will soon have mail (please check your SPAM folder too). We'll be emailing you with information you will need for show day.

CONDITIONS OF ENTRY

To ensure your event day at Kings Beach is hassle free, please take time to read our Conditions of Entry for information which includes what you can and what you cannot bring with you on show day.

General Admission ticket holders are encouraged to BYO low-rise, camp chair.

IF YOU COMPLETED THE MARCH TICKET TRANSFER FORM

This information applies to you! We have updated our Guest List to include your details. Please attend our Box Office on event day and provide the friendly staff with your valid photo ID and your original Eventbrite or Ticketmaster ticket order number. These have been voided for your original event, and you are now able to gain entry to UTSS Kings Beach!


REISSUED TICKETMASTER TICKETS:

Almost every ticket has been uploaded with Ticketmaster! We sent emails out on Feb 16th with details on how to access your new Kings Beach Event tickets, but we know that our emails can end up in junk / spam accounts unfortunately.

Please click this KINGS BEACH TICKET ACCESS link for information on how to access your tickets.

IF YOU RECEIVED AN EMAIL SPECIFICALLY ADVISING THAT TICKETMASTER DID NOT ISSUE YOUR TICKET - please do not use the link above. Instead, please refer to the March Ticket Transfer below (Under the 'Change My Tickets' heading) where you can enter in the venue you should have been receiving tickets for.


UNABLE TO ACCESS TICKETS:

If you have tried to redeem your tickets through the link provided above and are unable to, please first ensure the following things that may help. (A) Access the link on a desktop browser, not a phone. (B) Log into your Eventbrite account and copy and paste the Order number.

If those things do not help, then please email us at contact@oneworldentertainment.com.au and include the steps you have gone through, and what the issues are. You will need to include your Eventbrite Order Number and the venue you are trying to access.


CHANGE MY TICKETS:

We can still arrange to transfer your tickets to an alternative venue if required. Please complete this March Ticket Transfer form to arrange that: this must be submitted prior to 5pm EST, March 10th, 2022

PLEASE ensure that you check back on your chosen event via the Ticket Updates page 2 days before the event, so that you can obtain your ticket access details!


UNABLE TO ATTEND:

If you are unable to attend this event, there are a couple of options for you.

1) We can transfer your tickets to an alternative venue. Please refer to the "Change My Tickets" information above to arrange that.

2) We can register you to receive tickets of equal value to our next UTSS Event, currently pencilled in for late 2022 / early 2023. Please complete this Register Next Event form to do that: this must be submitted prior to 5pm EST, March 10th, 2022

Please note that our refund request window closed at 5pm on December 15th, 2021. We advised our refund policy via emails sent to the addresses associated with ticket purchases, our website, links posted on social media and a reminder email the day prior. Please let us know via the above links if we can assist with ticket transfers or registration for our next event. Thank you.


EVENT UPDATES:

We will be updating here as soon as we have confirmed information about Health Requirements, Food Options, VIP details etc soon.